Updated 15 August 2026 · Pre-launch legal draft

Cancellation & Refund policy

Customer cancellations and refunds are handled by the operator status and booking stage.

• You can cancel an active request before an operator is assigned in the app.
• If payment has already been made, refunds are reviewed by support for valid cases.
• Completed jobs are generally non-refundable except where safety or service failures occur.

Back to Stranded

The final cancellation windows, any call-out fee, statutory consumer rights and refund response times must be approved and published before live trading.